How do I return an item?

Please contact our Oxted store on: 01883 713835.

60 Station Road East,
Oxted, Surrey, RH8 0PG
Tel: 01883 713835
28 High Street,
Reigate, Surrey, RH2 9AY
Tel: 01737 222781

Whether it is on the road, in the gym or out on the trail Simply Sports aim to give you the very best products, service and value. However, should you encounter any problems our friendly team are here to help.

Here are some answers to some of our customers commonly asked questions.

In-store pickup:
If you have chosen in-store pickup, the item will be normally be available right away, but some items may require 1-2 Working before collection. Our store staff will notify you via email or telephone as to when the item is ready for collection. Simply bring in your copy of your order and some form of ID and we will pass over your order.

We've taken the hassle out of returns and put together our top FAQs to answer any queries you may have about our Returns Process. Don't see the answer you're looking for?
Get in touch with our team via email at:
Or call our head office on: 01883 713835

How do I pack my return?
All items must be in an un-used condition. Pack your item carefully, preferably in the original packaging. Your shipping packet is re-usable. Please include your Return form in the package. Footwear must be in the original shoe-box and clothing must be returned with labels attached. Swimwear and Underwear must have the Hygiene Seal intact and in place.

What do I do if I lost my return form?
If you do not have your return form, check your Shipping Packet or your email for your Order Number. Write down your Order Number and full name clearly on some paper and include this in your return. If you would like some more help on this, email us

What happens if I received the wrong items in my order?
We aim to get you exactly what you ordered to you. In the unlikely event the item you received is incorrect, please get in touch via email with our sales team at:
Our email is monitored 7 days a week and is the quickest way to get a response.
Alternatively, you can call our sales team on: 01883 713835

What happens if the item is faulty?
If you think the item you received is faulty please get in touch at: immediately. Alternatively, you can call our sales team on: 01883 713835

How long do I have to return an item?
If you don't like something or it doesn't fit, you have 14 days to return it to us. You can choose to post it back or drop it into one of our stores.

How long does it take to process a refund?
Refunds are usually processed on the day they are received back but they can take up to 7 working days for refunds to show up on your account.

We will refund you by the same method of payment you used when you originally placed your order. For customers using credit or debit cards, this will be refunded back onto the same card.

Our returns T&C's
Here's some of the minor details of Simply Sports Returns Policy.

Goods returned must be in a re-saleable condition. This means that any labels, tags and/or covering, such as a shoe-box must be intact and included with the return. Swimwear, body-suits and underwear must be returned with the Hygiene Seal intact, if this is removed we will not refund you for this item.

Personalised Items are exempt from our Returns Policy. Please double-check your spelling on these items! We can't refund if you made a mistake.

Gift Vouchers are treated like cash and are therefore exempt from the returns policy. If you pay for an item using a gift card, your refund will be placed back onto a Gift Card.

The Simply Sports Standard Returns Policy doesn't affect your statutory right to cancel your contract with us.

Your statutory rights to cancellation are detailed in our Terms & Conditions.

Our returns address is:
Simply Sports,
60 Station Road East,
Oxted, Surrey, RH8 0PG

How to contact us:
a. By post, using the postal address;
b. Using our website contact form;
c. By telephone, on 01883 713835, or
d. By email, using

Data Protection Registration:
We are registered as a data controller with the UK Information Commissioner's Office.
Our data protection registration number is: ZA395106

This website is owned and operated by CHS and SS Ltd.
We are registered in England and Wales under registration number 9866671,
and our registered office is at 60, Station Road East, Oxted, Surrey, RH8 0PG
Our principal place of business is at 60, Station Road East, Oxted, Surrey, RH8 0PG

All major cards are excepted by our PayPal checkout
All our products are free delivery unless otherwise stated, where a small charge of £3.20 will be applied.
Products that incur a delivery charged are clearly marked.
Orders are normally shipped free by Simply Sports within 48-72 hours